Refund Policy
Effective date: August 6, 2026
Subscription fees
Franixo subscription fees, billed through Paddle, are generally non-refundable once a billing period has started, except as described below or as required by applicable law.
Requesting a refund
If you believe you were charged in error, contact us at the email below within 14 days of the charge. We review refund requests on a case-by-case basis.
Cancellations
Canceling your subscription stops future billing but does not refund the current billing period; you retain access through the end of the period you already paid for.
Chargebacks
If you have a billing concern, please contact us before initiating a chargeback with your bank or card issuer — we are able to resolve most issues directly and faster than a chargeback process.
Questions about this policy? Contact us at hello@franixo.com.