Privacy Policy

Information we process

We process account and contact information such as name, company, phone number, email address and authentication records; Contact form submissions; audit domain and email submissions; workspace, brand, competitor and prompt configuration; monitoring responses, citations, recommendations and report data; service usage; and acquisition analytics when Analytics consent is granted.

Do not submit passwords, payment-card details or secrets through prompts, domains or the Contact form.

How information is used

Information is used to provide and secure the service, execute requested audits and monitoring, calculate intelligence metrics, deliver transactional communications, respond to Contact form submissions, enforce plan limits and improve acquisition when Analytics consent is granted.

Free Audit, Ask Franixo and recurring monitoring

Free Audit processes the submitted domain and email address and sends the configured audit prompts to the audit providers. It returns a tokenized, time-limited report and does not grant a paid plan entitlement or request Google AI Overviews.

Authenticated recurring monitoring may send configured prompt and brand context to the AI providers included in the active plan. Growth and Agency can separately request Google AI Overviews as a Google Search Surface. Gemini and Google AI Overviews are distinct measurement sources.

Ask Franixo is a free, anonymous chat assistant that does not require an account. To enforce a daily usage limit and prevent abuse, we derive a one-way cryptographic hash of your IP address using a private server-side key; the raw IP address itself is never stored. Your questions are sent to our AI infrastructure to generate a response and are not linked to any account or other Franixo activity.

AI, search, email and billing processors

Configured AI providers receive the prompt context required to perform audits or monitoring. A contracted search-data processor receives the search query context required for entitled Google AI Overviews collection. Brevo supports transactional email delivery. Stripe acts as payment processor for subscriptions.

Franixo does not directly receive or store full payment-card details entered into Stripe checkout.

Analytics and cookies

Essential cookies support authentication, security and consent storage. Optional first-touch and usage analytics run only after Analytics consent. You can change or withdraw that consent through Cookie Preferences.

Retention and security

Data is retained while needed to provide the service, meet operational or legal obligations and preserve contracted historical intelligence. Where the service does not enforce a fixed deletion period, this policy does not promise one.

Franixo uses access controls, workspace isolation, validation and secret redaction, but no internet service can guarantee absolute security.

Your choices and contact

You may request access, correction or deletion where applicable and may withdraw optional analytics consent at any time. Requests are evaluated under applicable law and legitimate retention obligations.

Contact SCOPEONAI LLC at 7901 4th St N, Suite 32754, St. Petersburg, FL 33702, United States, or +1 (850) 905-6015.